Urban Company

Dear Urban Company Team, As you know you have charged me twice for 1 service which I took last Sunday (Sep 17 2023) morning. I called immediately my bank asking why did you charge me twice, my bank informed me that Urban Company charged twice and my bank cannot refund unless Urban company declines one of the payment. After getting the information from my bank, i called your team asking why did you charge twice and i even requested to decline one of the payment so that my bank can refund. Your team also said that the refund has will be initiated and within 7 days I will be getting my funds in the source bank account from which I have made the payment. All these happened last Sunday (Sep 17 2023) Now that i have patiently waited for your teams advice which is 7 days, i checked my bank where there was no refund and felt so bad that i have been cheated by URBAN COMPANY by charging twice. I was chatting with your customer care and they are so casual and was chatting with me as if nothing serious happened. The person who was chatting was Natasha Chauhan. As the chat was not in a professional manner i escalated the issue in X platform where someone named Danish (+971 * *** ****) called me and after understanding the whole scenario they are saying very easily that the refund was not even initiated and this was the place where i became so pissed off and asked him to escalate the issue to the senior management of Urban Company and to my surprise some one by the name Saurabh Saini called me saying that he is from the escalations team of Senior Management. (For your information I did not believe this). Saurabh was so casually saying me that we are initiating the refund today and was asking me to wait for another 7 to 10 days. This is very bad, i was not even accepting as i was not convinced in what he was saying. He asked me for some time and he called me back saying that refund is initiated and when i said if refund is initiated tomorrow being the first working day i should be getting the refund tomorrow and i also asked him to share the TT copy for me to verify that the refund has been initiated. To my surprise, Saurabh said initiated means - he has initiated via email and he cannot ensure that I will be getting the TT copy today. Then he told me that the concerned team does not work today and they start the work only tomorrow (Sep 25 2023) by 10AM and mine is on priority. If my refund is on priority then i should be getting the TT Copy as proof from Urban Company tomorrow (Sep 25 2023) before 10:30AM, Saurabh was saying that also he cannot ensure. Saurabh claiming that he is from escalations team of Senior Management what else he can ensure if not a simple thing. Then what does PRIORITY means to Urban Company. being one of the regular customer of Urban Company - the way I was treated by your team was totally unacceptable and very bad. Also note that I have been treated very badly with very high negligence by your team which made me to decide not to use URBAN COMPANY hereafter. I was recommending your company to my colleagues and friends as well as my relatives, i will now share this issue and will ask them also to be careful in using Urban Company as well I have also decided not to use your services again. Enclosed the way how UC support was chatting with me! The worst customer service ever!!! PS: What I still cannot understand is that when Urban Company received payment twice from me, what were they doing until as a customer I called after 7 days (which was the time period promised by UC team for refunding) saying that it was not refunded. If i have not called you would have taken my money! - WOW!!! UC made me to also think that UC is running operations using my money What a scam you people are doing, charging twice and taking 7 to 10 days for refunding - if you have received the money twice, you should have immediately called the customer and initiated the return and if it was from Monday to Saturday, hardly it will take 2 working days for completing the refund. Just staying quiet and waiting for your customer to call you and making the customer beg for the customers money - wow what strategy UC is following.